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Glossary · Digital

UX (user experience)

Definition

How a person feels using a website, app or service: whether they find what they're looking for, understand what to read and can do what they came to do without effort.

In practice

Good UX is invisible. Ask an outsider to find the price or WhatsApp in 10 seconds. If they couldn't, the problem is yours, not theirs.

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Websites & landing pages

Institutional site, landing page and store. Fast, on-brand and Google-ready.

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